Customer Information
1. Your Contract Partner
Using the online game Ravensburger WebPuzzles constitutes a contract with:Ravensburger Digital GmbH,
Kaflerstraße 8,
81241 Munich
Germany,
Managing Director: Thomas Bleyer
Commercial Register Munich, HRB 180674
2. Conclusion of Contract
The offer of free usage ("registered user") or paid premium content ("premium package") from Ravensburger Digital represents a binding offer to the user at the conclusion of the contract. The user can then use this offer via his or her free registration and submission of the registration form or, in the case of paid content, after registration with a payment provider of choice by submitting an order to Ravensburger Digital. The user can correct data entry errors by navigating backwards via his or her browser or by aborting the order process and starting over.3. Cancellation Policy
CancellationYou can cancel your contractual agreement within 14 days without stating a reason in written form (e.g., letter, fax, email).
Cancellations must be sent to:
Ravensburger Digital GmbH
Kaflerstraße 8
81241 Munich
Germany
Fax: +49 (89) 1 22 28 18-49
Email: #href#mailto:cancel@ravensburger-webpuzzles.com#hreflabel#cancel@ravensburger-webpuzzles.com#endhref#
Managing Director:
Thomas Bleyer
The cancellation period begins after receipt of this policy in written form, but not before receipt of the goods by the recipient (or, in the case of recurring shipments of the same goods, receipt of the first partial delivery) and not before the fulfillment of our information requirements according to Article 246 § 2 in connection with § 1 Section 1 and 2 EGBGB as well as our obligations according to § 312e Section 1 Clause 1 BGB in connection with Article 246 § 3 EGBGB. Complying with the cancellation policy requires only timely submission of the cancellation or return of the goods.
In the case of an effective cancellation, the goods and services already received by both parties are to be returned and compensation provided for any usage derived (e.g., interest). If you cannot return the goods or services to us in whole, in part or only in damaged or used condition, you must compensate us appropriately. Damages incurred solely through examination of the goods - such as those which might occur in a retail store - are excepted. Additionally, you can reduce possible liability for damages to the goods by avoiding using them or treating them as your own property and avoiding anything that may decrease their value. We accept the costs and risks of returns of goods that may be sent as courier packages. Goods that cannot be sent as courier packages will be picked up. Payments must be returned within a period of 30 days. For you, this period begins when the cancellation is submitted or the goods are returned; for us, when the cancellation or goods are received.
End of Cancellation Policy
According to § 312 d Section 4 No. 1 of the German Civil Code, the cancellation policy does not apply to distance selling contracts for the delivery of goods that are not suited to return shipment (coins, gift certificates for purchasing coins and premium packages, purchases of accessories).
